BASIC CUSTOMER SERVICE

REQUIRED COURSES		UNITS
CAOTC 250A	Data Entry – Level 1 (F, SP)	3
CAOTC 250B	Data Entry – Level 2 (F, SP)	3
CAOTO 260	Business Telephone Procedures (F, SP, S)	1
CAOTO 262	Professional Development (F, SP, S)	1
CAOTO 263	Customer Service (F, SP, S)	1
CAOTO 264	Call Centers (F, SP, S)	1
CAOTO 265	Customer Conflict Management (F, SP, S)	1
TOTAL UNITS		11

Required Competency

Data entry certificate of at least 9,000 keystrokes per hour and at least 98 percent accuracy on a 5-minute test within the previous 12 months.

Additional Requirements

Complete the required units with a minimum grade of “C” in each course. At least 50 percent of the unit requirements for a certificate of completion must be completed at Long Beach City College (credit earned by exam, where applicable, may be included).

Submit a completed application for the certificate in the Admissions and Records office during the final semester of course work.